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Shipping Policy

Last Updated: August 13, 2025

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SHIPPING RATES AND OPTIONS

Based on current USPS, UPS, and FedEx rates effective August 2025:

 

FREE SHIPPING

Orders $150 and above: FREE Standard Shipping (USPS Mail with tracking)​​​

  • $100 insurance included

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SHIPPING RATE (Below $150)

  • 1st Class Mail (7-10 Business Days) - $7.50, unless heavier than 2 pounds

  • $100 insurance included

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Custom/Personalized Items

  • Simple personalization (engraving): 5-10  business days

  • Custom design orders: 1-2 weeks

  • JJOA special orders: 1-2 weeks

  • Rush orders (when available): 2-3 business days + $25 rush fee

  • Large Custom Orders- Varies, contact us for more information

 

SHIPPING DESTINATIONS

Domestic Shipping (US)

  • All 50 states including Alaska and Hawaii

  • Military APO/FPO addresses accepted

  • PO Boxes accepted for most items

 

International Shipping

  • Canada: Available via USPS Priority Mail International

  • Other countries: Contact for quote

  • Customer responsible for customs duties and taxes

  • Delivery times vary by destination

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Unless otherwise noted, all apparel is custom order and prepared on demand. 

 

PACKAGING AND INSURANCE

Standard Packaging

  • Secure jewelry boxes or padded envelopes

  • Discreet packaging (no indication of jewelry contents)

  • Eco-friendly materials when possible

  • Gift packaging available upon request

Insurance Coverage

  • Orders under $100: Carrier insurance included

  • Orders $100-$500: Carrier's standard $100 coverage included

  • Orders over $500: Additional insurance available

  • High-value items may require signature confirmation

 

DELIVERY INFORMATION

Address Requirements

  • Accurate, complete shipping addresses required

  • Apartment/suite numbers must be included

  • Business addresses recommended for high-value items

  • Address changes after shipping incur additional fees

Delivery Confirmation

  • Signature required for orders over $500

  • Photo confirmation available for contactless delivery

  • Re-delivery attempts: 3 maximum (varies by carrier)

  • Undelivered packages returned to sender after final attempt

Delivery Issues

  • Lost packages: We file claims with carriers and provide replacements

  • Damaged packages: Report within 48 hours with photos

  • Delayed packages: We track and provide updates

  • Refused packages: Customer pays return shipping costs

 

INTERNATIONAL SHIPPING DETAILS

Available Services

  • USPS Priority Mail International (6-10 business days)

  • USPS Priority Mail Express International (3-5 business days)

  • UPS Worldwide Expedited (2-5 business days)

  • FedEx International Priority (1-3 business days)

International Restrictions

  • Certain materials may be prohibited in some countries

  • Jewelry value declarations required for customs

  • Customer responsible for import duties and taxes

  • Some countries require special documentation

International Rates (Starting Prices)

  • Canada: $15.95+ (depending on service and weight)

  • Europe: $24.95+

  • Asia/Pacific: $26.95+

  • Other destinations: Contact for quote

 

RUSH ORDER SHIPPING

Eligibility

  • In-stock items only

  • Orders under $1,000

  • $25 rush fee applies

  • Must be placed before 12 PM Central Time

Rush Processing + Expedited Shipping

  • 1-2 business day processing + overnight shipping

  • Total delivery time: 3-4 business days maximum

  • Expedited shipping charged at actual cost

  • Subject to availability confirmation

 

SHIPPING HOLIDAYS AND DELAYS

Holiday Schedule

  • We follow major US postal holidays

  • No processing or shipping on holidays

  • Holiday delays may affect delivery times

  • Peak season surcharges may apply (November-December)

Weather and Force Majeure

  • Severe weather may delay shipments

  • Natural disasters or emergencies may affect service

  • We provide updates on significant delays

  • Insurance claims available for weather-related damage

 

SHIPPING DAMAGE AND CLAIMS

Reporting Damage

  • Inspect packages immediately upon delivery

  • Report damage within 48 hours with photos

  • Keep all packaging materials for inspection

  • We handle all carrier claims on your behalf

Claim Process

  • We file claims with shipping carriers

  • Investigation period: 7-14 business days

  • Replacement shipped upon claim approval

  • Original item may need to be returned to carrier

 

CONTACT FOR SHIPPING ISSUES

For any shipping-related questions or issues:

  • Email: elevatedelegancecl@gmail.com

  • Phone: (312) 545-9305

  • Business Hours: Monday-Friday, 9 AM-5 PM Central Time

  • Emergency/Rush Orders: (312) 545-9305

 

SHIPPING POLICY UPDATES

  • Rates subject to change based on carrier updates

  • Policy updates posted on website

  • Customers notified of significant changes

  • Current rates confirmed at checkout

 

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Refund Policy

Last updated: July 1, 2025

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At Elevated Elegance Curated Luxury, we value your satisfaction and strive to deliver high-quality products and service. Please read our refund policy carefully before placing your order.

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All Sales Are Final
Due to the nature of our curated and limited-inventory items, all sales are final. We do not offer refunds for change of mind, wrong size, or buyer’s remorse.


Damaged or Incorrect Items
If your item arrives damaged or incorrect:

Contact us at elevatedelegancecl@gmail.com or call 312‑545‑9305 within 48 hours of receiving your order.

Include your order number and clear photos of the item and packaging.

We will provide a return label if the issue was our error and either issue a refund or replacement, at our discretion.


Non-Returnable Items
We do not accept returns on:

Sale items

Custom or personalized items

Items marked as “final sale”

Earrings (for hygiene reasons)


Refund Processing
If a return is approved:

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method only.

Shipping charges are non-refundable unless the return is due to our error.


Cancellations
To cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will cancel and issue a full refund. Orders that have already shipped cannot be canceled and will be subject to the return policy above.
 

To learn how we collect, use and protect your personal information, please read our Privacy Policy.

Last updated: July 1, 2025

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To preserve the beauty, quality, and longevity of your custom garments and accessories, please follow the care guidelines below:

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General Care for All Garments

  • Turn garments inside out before washing to protect prints, rhinestones, or embroidery.

  • Wash cold on a gentle cycle with mild detergent.

  • Do not bleach.

  • Lay flat or hang to dry. Avoid the dryer whenever possible to maintain shape and finish.

  • If ironing is necessary, use a low-heat setting and place a cloth over the design—do not iron directly over prints, rhinestones, or embroidery.​

 

Specialty Items

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Rhinestone & Glitter Apparel

  • Spot clean when possible.

  • Avoid excessive rubbing or stretching in the decorated areas.

  • Store flat or hang separately to avoid catching on other garments.

 

Puff Embroidery & Vinyl Designs

  • Gentle wash only—avoid rough agitation cycles.

  • Do not tumble dry. Air dry flat to preserve dimension and texture.

  • Do not dry clean or steam.

 

Luxury Loungewear & Jogging Suits

  • Machine wash cold, delicate cycle.

  • Air dry or dry flat. Tumble drying may cause shrinkage or dull finishes.

 

Accessories (Hats, Scarves, Bags)

  • Spot clean with a soft, damp cloth.

  • Do not machine wash.

  • Store in a cool, dry place away from direct sunlight.

 

Custom Orders & Limited Editions

  • Handle with extra care. Due to their exclusive finishes and materials, hand washing and air drying are strongly recommended.

  • Follow any additional care cards that may come with your package.

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If you have any questions about caring for your order, contact us at:

Elevated Elegance Curated Luxury
Email: elevatedelegancecl@gmail.com
Phone: 312‑545‑9305

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