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Last Updated: August 13, 2025

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SHIPPING RATES AND OPTIONS

Based on current USPS, UPS, and FedEx rates effective August 2025:

 

FREE SHIPPING

Orders $75 and above: FREE Standard Shipping (USPS Priority Mail)

  • 2-3 business days delivery

  • Tracking included

  • $100 insurance included

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SHIPPING RATE (Below $75)

  • 1st Class Mail (7-10 Business Days) - $7.50, unless heavier than 2 pounds

  • $100 insurance included

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PROCESSING TIMES

Standard Items (In Stock)

  • Order placed before 2 PM EST: Same day processing

  • Order placed after 2 PM EST: Next business day processing

  • Business days: Monday-Friday (excluding holidays)

 

Custom/Personalized Items

  • Simple personalization (engraving): 5-10  business days

  • Custom design orders: 1-2 weeks

  • JJOA special orders: 1-2 weeks

  • Rush orders (when available): 2-3 business days + 50% fee

  • Large Custom Orders- Varies, contact us for more information

 

SHIPPING DESTINATIONS

Domestic Shipping (US)

  • All 50 states including Alaska and Hawaii

  • Military APO/FPO addresses accepted

  • PO Boxes accepted for most items

 

International Shipping

  • Canada: Available via USPS Priority Mail International

  • Other countries: Contact for quote

  • Customer responsible for customs duties and taxes

  • Delivery times vary by destination

 

PACKAGING AND INSURANCE

Standard Packaging

  • Secure jewelry boxes or padded envelopes

  • Discrete packaging (no indication of jewelry contents)

  • Eco-friendly materials when possible

  • Gift packaging available upon request

Insurance Coverage

  • Orders under $100: Carrier insurance included

  • Orders $100-$500: Full value insurance included

  • Orders over $500: Additional insurance available

  • High-value items may require signature confirmation

 

DELIVERY INFORMATION

Address Requirements

  • Accurate, complete shipping addresses required

  • Apartment/suite numbers must be included

  • Business addresses recommended for high-value items

  • Address changes after shipping incur additional fees

Delivery Confirmation

  • Signature required for orders over $500

  • Photo confirmation available for contactless delivery

  • Re-delivery attempts: 3 maximum (varies by carrier)

  • Undelivered packages returned to sender after final attempt

Delivery Issues

  • Lost packages: We file claims with carriers and provide replacements

  • Damaged packages: Report within 48 hours with photos

  • Delayed packages: We track and provide updates

  • Refused packages: Customer pays return shipping costs

 

INTERNATIONAL SHIPPING DETAILS

Available Services

  • USPS Priority Mail International (6-10 business days)

  • USPS Priority Mail Express International (3-5 business days)

  • UPS Worldwide Expedited (2-5 business days)

  • FedEx International Priority (1-3 business days)

International Restrictions

  • Certain materials may be prohibited in some countries

  • Jewelry value declarations required for customs

  • Customer responsible for import duties and taxes

  • Some countries require special documentation

International Rates (Starting Prices)

  • Canada: $15.95+ (depending on service and weight)

  • Europe: $24.95+

  • Asia/Pacific: $26.95+

  • Other destinations: Contact for quote

 

RUSH ORDER SHIPPING

Eligibility

  • In-stock items only

  • Orders under $1,000

  • 50% rush fee applies to order total

  • Must be placed before 12 PM EST

Rush Processing + Expedited Shipping

  • 1-2 business day processing + overnight shipping

  • Total delivery time: 3-4 business days maximum

  • $25 Rush fee + $40 expedited shipping charges apply

  • Subject to availability confirmation

 

SHIPPING HOLIDAYS AND DELAYS

Holiday Schedule

  • We follow major US postal holidays

  • No processing or shipping on holidays

  • Holiday delays may affect delivery times

  • Peak season surcharges may apply (November-December)

Weather and Force Majeure

  • Severe weather may delay shipments

  • Natural disasters or emergencies may affect service

  • We provide updates on significant delays

  • Insurance claims available for weather-related damage

 

SHIPPING DAMAGE AND CLAIMS

Reporting Damage

  • Inspect packages immediately upon delivery

  • Report damage within 48 hours with photos

  • Keep all packaging materials for inspection

  • We handle all carrier claims on your behalf

Claim Process

  • We file claims with shipping carriers

  • Investigation period: 7-14 business days

  • Replacement shipped upon claim approval

  • Original item may need to be returned to carrier

 

CONTACT FOR SHIPPING ISSUES

For any shipping-related questions or issues:

  • Email: shipping@elevatedelegancecl.com

  • Phone: [Shipping Department Number]

  • Business Hours: Monday-Friday, 9 AM-5 PM EST

  • Emergency/Rush Orders: [Emergency Contact]

 

SHIPPING POLICY UPDATES

  • Rates subject to change based on carrier updates

  • Policy updates posted on website

  • Customers notified of significant changes

  • Current rates confirmed at checkout

 

ADDITIONAL TERMS TO CONSIDER

Based on industry best practices, you should also consider including:

1. Privacy Policy (Separate Document)

  • Data collection and usage

  • Cookie policy

  • Third-party service providers

  • CCPA/GDPR compliance

2. Website Terms of Use

  • Acceptable use of website

  • Account creation and security

  • Prohibited activities

  • Digital content licensing

3. Age Restrictions

  • Minimum age requirements (typically 18+)

  • Parental consent for minors

  • Age verification for certain products

4. Force Majeure Clause

  • Natural disasters

  • Pandemics

  • Government regulations

  • Supply chain disruptions

5. Dispute Resolution

  • Arbitration clauses

  • Class action waivers

  • Governing law and jurisdiction

  • Mediation procedures

6. Anti-Fraud Measures

  • Order verification procedures

  • Suspicious activity protocols

  • Identity verification requirements

  • Chargeback protection

7. Environmental and Ethical Standards

  • Conflict-free sourcing

  • Sustainable practices

  • Recycling programs

  • Corporate responsibility

8. Professional Services Disclaimer

  • Custom design consultations

  • Jewelry appraisals

  • Repair services

  • Educational content

Last updated: July 1, 2025

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At Elevated Elegance Curated Luxury, we value your satisfaction and strive to deliver high-quality products and service. Please read our refund policy carefully before placing your order.

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All Sales Are Final
Due to the nature of our curated and limited-inventory items, all sales are final. We do not offer refunds for change of mind, wrong size, or buyer’s remorse.


Damaged or Incorrect Items
If your item arrives damaged or incorrect:

Contact us at elevatedelegancecl@gmail.com or call 312‑545‑9305 within 48 hours of receiving your order.

Include your order number and clear photos of the item and packaging.

We will provide a return label if the issue was our error and either issue a refund or replacement, at our discretion.


Non-Returnable Items
We do not accept returns on:

Sale items

Custom or personalized items

Items marked as “final sale”

Accessories (for hygiene reasons)


Refund Processing
If a return is approved:

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method only.

Shipping charges are non-refundable unless the return is due to our error.


Cancellations
To cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will cancel and issue a full refund. Orders that have already shipped cannot be canceled and will be subject to the return policy above.
 

Last updated: July 1, 2025

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Elevated Elegance Curated Luxury (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you visit www.elevatedelegancecl.com (the “Site”) or interact with us.

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1. Information We Collect
We may collect the following types of personal information from you when you visit our Site, create an account, place an order, or contact us:

Contact Information: Name, email address, phone number, and mailing address

Payment Information: Billing address and payment method details (processed securely by our payment processor)

Account Details: Username, password, and order history

Device and Usage Information: IP address, browser type, pages visited, time spent on site, and referring links

Communications: Any messages, feedback, or reviews you send us

We do not knowingly collect personal information from children under 13. If you believe we have received information from a child, please contact us and we will remove it.

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2. How We Use Your Information
We use your information to:

Process and fulfill your orders

Provide customer service and support

Communicate with you about orders, shipping, promotions, or changes to our policies

Improve our website, services, and customer experience

Prevent fraud and maintain security

Comply with legal obligations

We do not sell or rent your personal information to third parties.

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3. Sharing of Information
We may share your information with:

Service Providers: Such as payment processors, shipping carriers, and website hosting services, only to perform services on our behalf

Legal Authorities: If required by law, court order, or to protect our legal rights

Marketing Tools: We may use tools such as email marketing platforms or analytics services to help us better understand and reach our customers

All vendors we work with are required to maintain the confidentiality of your information.

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4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies may help us remember your preferences, track usage trends, and personalize content.

You can control cookie settings through your browser preferences. Disabling cookies may impact site functionality.

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5. Data Security
We take reasonable technical and organizational precautions to safeguard your information. However, no method of transmission over the internet is 100% secure. By using the Site, you accept this risk.

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6. Your Choices
You may:

Opt out of marketing emails by clicking the “unsubscribe” link in any email

Update or delete your account by contacting us at the email below

Request access or deletion of your personal data (California residents may exercise their rights under the California Consumer Privacy Act (CCPA) by contacting us)

We may retain certain data for record-keeping or legal purposes.

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7. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before submitting personal information.

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8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the Site after updates constitutes acceptance of the new policy.

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9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Elevated Elegance Curated Luxury
1016 W. Jackson Blvd, Suite 1
Chicago, IL 60607
Email: elevatedelegancecl@gmail.com
Phone: 312‑545‑9305

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